Shipping & Returns
A Note from Our Ops Team:
While we continue to navigate and respond to current events, Zenlution is committed to making the safety of our employees and community of customers a top priority. As we fulfill orders and process returns at our warehouse, increased safety precautions are being taken at every step, and we are doing everything we can to get your orders shipped in accordance with our regular schedule.
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that monogrammed items take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).
Where We Ship
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.
We are working on expanding to other countries soon. Please note, not all items can ship to all countries. Non-US shipping eligibility is indicated on the item detail page. Thank you so much for your patience as we expand our international presence.
Shipping Costs
United States:
Standard shipping (1 to 3 business day transit) on all orders less than $50 before taxes and shipping is $5.95 and free for all orders of $50 or more before taxes and shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.
Expedited shipping is $15 for UPS 2nd Day Air and $25 for UPS Next Day Air. Orders placed weekdays before 11:00 A.M. PST / 2:00 P.M. EST will ship same day. Orders placed after 11:00 A.M. PST / 2:00 P.M. EST or on weekends or holidays will ship the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.
Taxes
United States:
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Return Policy
Returns on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. To return an item follow the directions below:
For US returns:
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Please reach out to info@zenlution.com or call 1-872-762-6286, Mon-Fri, 8am-5pm PST to request the return.
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Pack return items in original condition with return form & label and send to:
Zenlution Inc.
1142 S. Diamond Bar Blvd., #258
Diamond Bar, CA 91765
Please note that the return label fee is USD$10 for US returns which will be deducted from your refund.
Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund. -
Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, shipping charges will not be refunded.
If you have any further questions, please email info@zenlution.com.
Late Returns
Any item returned after 30 days of receipt is not eligible for refund.
Items Not Eligible for Return
Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.
Exchanges
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to email info@zenlution.com to return the original item, and go to shop.zenlution.com to purchase the correct item in a new order.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.